When a patient enters the main gate, they want to feel safe and secure. That they are in great hands and that the staff will make sure that they are given proper hospice care. In most cases, when a patient enters the hospital they are scared or feel helpless, and it is the job of the hospital to reassure the individual that they will do everything in the patients best interest. And all of this is possible with a welcoming, happy, and motivated staff. The foundation of a great, functioning, staff is based upon the individuals who are sought out to lead the pack. In most cases, you can sense the morale of the staff by the quality of leadership portrayed by the management. If the management is lacking in playing their role in properly leading and assisting their team, it can impact employee morale by causing it to weaken and, essentially, lead to a staff that feels unappreciated, ignored and unimportant. These feelings can cause a ripple effect, resulting in the strain being felt by many patients. This strain can effect the quality of care and comfort that the patients experience. A hospital is only as good as their staff. Whether it be the nurses or the clerical team, each individual plays an important role in influencing the level of success on which a hospital runs. Without the clerical team, the nurses would have to double their work load. Without the nurses the doctors would be greatly outnumbered by the ratio of patients per doctor and the constant upkeep to be done when dealing with patients. If the management in any one aspect of this chain falters it can cause a wave of distress. A lot like a ship, without a good captain the crew loses their way.
Essentially, a hospital is a business and like every business the management plays a key role in determining whether the business will sink or swim. Without proper management, employees can feel misguided and abandoned which can eventually lead to losses in personnel and create a hostile work environment. Employees may even feel like they are being over worked and not given appropriate compensation, resulting in strikes and major losses for the hospital. The weaker the management, the lower the chance at obtaining a successful working and welcoming atmosphere. If the leader is not doing their role then the staff has to pick up the slack and take on the responsibility of maintaining the balance of the hospital, causing in a dysfunctional system of disorganization and confusion for the staff and the customers.
In order for a hospital to be successful, the staff must keep in mind that because a hospital is a business, it should be treated like one. Every move made can impact the margins and the success of the hospital. And each employee is the face of the business. If the employee is unable to effectively do their job, then there should be a firm system of backup functionality. Where if needed, another individual in the same career position can properly adopt the previous individuals team as their own. This calls for proper, intensive training, for not only the leaders but also the staff. Allowing full flexibility in the event of limited leadership, resulting in a team that is self-sufficient and properly motivated regardless of management conditions. Leaders should be able to delegate and not have the need to micro-manage their employees, this can encourage employees to take a more active role in doing their job.
When a hospital has exceptional management, the facility emanates a positive and uplifting aura that can result in the attracting of a booming business. Which, not to mention will bring in more employees to work for that facility as well as patients who want to pay that particular facility to take care of their own healthcare.
I think that when a patient has the ability and freedom to decide which facility will get to take care of their health and the patient decides to choose an entity that has continuously proved itself, that is a true honor. Especially when that facility is up against many competitors who have the same or similar values, ethics, morale, and drive, a patient’s choice or several choices can determine who is actually doing their job right.
Sources:
1. https://www.healthbi.com/transforming-healthcare-through-a-collaborative-value-based-care-model/ (picture)
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